SVP of People Operations
Susan Staples leads People Operations with a focus on creating a strong performance culture and terrific experience for the Waystar team. Susan has a proven track record of guiding high-performing teams that connect business objectives with people strategies.
Prior to joining ZirMed, now known as Waystar, as Vice President of People Operations, Susan served as Leadership and Organizational Developer at Humana, where she focused on building organizational capability for senior leaders in areas such as executive onboarding and development, succession planning and change leadership. Susan also held numerous roles at Yum! Brands focusing on corporate and field human resources strategy and execution through best-in-class talent tools and key cultural initiatives.
Susan holds an MBA from the University of Louisville and a BS in Business from the University of Kentucky. She also earned a Society for Human Resources Management Senior Certified Professional certification.