Patient Payments Spotlight

Patient Payments

A smarter approach to payments — for both providers and patients

In 2022, 38% of patients said they’ve deferred treatment because of the cost of care. With provider revenues increasingly relying on patient payments, it’s more important than ever to offer simple, convenient ways for patients to understand, plan, and pay for care.

Waystar’s Patient Payments solution makes the patient financial journey simple and transparent thanks to:

  • Personalized, omni-channel communications
  • Streamlined collections
  • Automated reconciliation

See how smarter tech can help you realize more revenue, reduce costs and foster higher patient satisfaction.

Find out how


The Waystar difference

One platform. One seamless solution.


Increase patient collections by up to 30%


Supports a 61% average self-service pay rate 

Simplify patient payments with a single integrated platform. From pre- to post-service, every payment channel is centralized and easily accessible, with automated posting and to-the-penny reconciliation.

No matter how many locations you have or how complicated your system, our holistic approach to the patient financial experience helps you seamlessly increase collections, efficiency and satisfaction. The Waystar platform offers:

  • Purpose-built infrastructure to power all patient payments + communications
  • Easy-to-use technology to deliver an intuitive payment experience
  • Personalized engagement + affordable payment options to empower fiscal decisions
  • Easy, reliable integration with your existing systems
  • Automatic reconciliation, every day and to the penny

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Piedmont Healthcare case study, 2022
– Waystar data, 2022

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Happy patients. More payments.

Waystar’s Patient Payments solution transforms data from millions of transactions into improved financial outcomes, consistently identifying ways to strengthen patient engagement and payment rates.

Benefits you and your patients can expect immediately:

  • A single, simplified monthly statement per household
  • Effective, propensity-driven communications via email, text + paper
  • Modern, easy-to-use tools which result in fast, reliable payments
  • Automated posting + reconciliation for improved efficiencies
  • Dedicated client success team to surface actionable insights + drive continuous improvement

Talk to an expert

After implementing Waystar, payments have increased substantially, PatientWallet adoption has doubled and our Net Promoter Score among patients rose to +60, which is incredible.

Cole Elmer, VP Revenue Management, BJC Healthcare
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Create a patient financial experience that works for everyone

Patient Payments is just one in a full suite of solutions that can empower your team to collect fuller reimbursement while boosting patient loyalty. Explore the solutions below to find out how you—and your patients—can get even more out of Waystar.

Complementary Solutions

Price Transparency   |   Advanced Propensity to Pay   |   Patient Estimation   |  Agency Manager   |   Charity Screening


Accolade Top Rate Blackbook Vendor 2022

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Patient Payments Resources

Get greater insight into Patient Payments

Speak to a Patient Payment expert

We’d love to talk to you about your challenges and opportunities surrounding patient payments. Fill out the form below and we’ll be in touch shortly.