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Take the smart approach to patient collections

As patient balances continue to rise with high deductible plans and regulatory changes, realizing this revenue is a growing challenge for providers. In fact, about 30% of self-pay balances are completely offset by their projected collection costs. What if your team could easily weed out those accounts to focus resources where they’ll go the furthest?

Waystar’s Advanced Patient Propensity to Pay solution intelligently stratifies accounts based on collection risk and how much a patient can be expected to pay—making it easy to identify which accounts to work in-house, which to write-off and which to outsource to collection agencies. Utilizing Waystar’s predictive analytics and proven workflows, providers can maximize patient revenue while improving patient satisfaction.

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Get comprehensive coverage for 100% of patient accounts

Advanced propensity to pay by the numbers

lower collection costs by up to 20%
increase cash yield by 10-20% in the first year
increase cash yield by 3-5% in subsequent years
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A patient-centered collection approach

By leveraging powerful predictive analytics, Waystar’s Advanced Patient Propensity to Pay solution gives you deeper visibility into the expected cash value of a patient’s account as well as their likely communication preferences—so you make the right contact, at the right time with the right approach. Our technology:

  • Identifies expected cash value, even for those without credit history
  • Doesn’t rely on traditional credit bureaus or ‘soft hits’ that dissatisfy patients
  • Tracks aging accounts to guide collection agency placement strategies
  • Provides easy-to-read dashboards with performance insights

At Atrium Health we always focus on putting the patient first. With that top of mind, we deployed Waystar predictive analytics and technology and were actually blown away with the results. Waystar is definitely one of our top vendors and we certainly value the collaboration we have with them.

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Engage patients as the new payers

As self-pay balances swell, many providers feel in the dark when it comes to collection efforts. Bigger balances and higher credit scores are often prioritized but those aren’t always the best indicator of who’s most likely to pay their bills, which can lead to more write-offs, increased AR days and dead-end collection efforts.

The healthcare market is becoming more consumer-driven and a one size fits all collection approach is no longer defensible. Waystar can help maximize your outreach efforts in a smarter and demonstrable way, helping to increase your patient engagement and collection goals.

  • Self-pay balances make up to 20%+ of provider AR
  • Patient revenue yield rate drops by 30% every 30 days
  • 40% of payment plans go delinquent due to lack of personalization

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Get more insights into patient-pay collections

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Realize greater benefits through expansion

Get even more value out of Advanced Propensity to Pay by combining it with complementary solutions. Explore the links below to find out how you can improve the patient experience and get greater insight into your revenue cycle.


Eligibility Verification  |  Patient Estimation  |  Charity Screening Coverage Detection   Agency Manager

Talk with a solution expert about Advanced Propensity to Pay

We’d love to talk to you more about how we can work together to drive value for your organization. If you’d like to see our Advanced Propensity to Pay solution in action or just chat about your challenges, fill out the form below.