Centerstone is a non-profit health system, specializing in mental health and addiction treatment — and continues to propel their mission forward by staying proactive and optimizing their financial performance.
Gaining better visibility across the revenue cycle
“I have had experience working with other companies throughout my career the last 25 years. I find that Waystar has been my top choice, mainly for the tools and communication,” shares Devona Jackson, Director of Revenue Cycle at Centerstone.
“If I have a question, I need to make sure they are going to reach out with answers or give me the tools needed, and [Waystar] has been there. Delays can cost money so the quicker you can get a response, the better,” continues Jackson.
For Centerstone, leveraging Waystar’s analytics and reporting tools have allowed their team to see trends and get valuable information on the frontend.
“Analytics allows me to tell the story. I am able to see our denial trends, the revenue, the reason for rejections,” says Jackson about how the in-depth reports and dashboards helps the team remain proactive on potential issues.
Powered by advanced revenue cycle management software, Centerstone can now get more claims out clean the first time — with less time and effort.
“Using the tools, we have been able to increase our revenue. It’s lowered the workflow for my team which has also increased moral, and they’re much happier. They love working in Waystar.”
Learn how you can simplify healthcare payments for your organization with Waystar.
