At Advocate Health, patient access is more than a process — it’s a promise. WIth Waystar’s front-end and charity screening solutions, Advocate Health delivers compassionate, connected care — and puts patient financial care at the center.
Front-end focus: Empowering patients from the start with financial care
Chris Kiser, Vice President of Enterprise Patient Access, leads efforts to make care easier to navigate from the very beginning.
“We always say we start the party — because everything starts with us,” says Kiser. “I love helping patients plan for their care.”
To remove financial barriers, Advocate launched a fully automated presumptive charity program with help from Waystar’s software.
“Patients don’t even have to fill out an application if they meet certain thresholds,” he explains. “Waystar helped us solve that challenge — and now we’re serving thousands more patients in communities we might never have reached.”
Advocate also relies on Waystar’s automated tools for eligibility, estimation, and authorizations — streamlining intake and improving the patient experience.
“It’s one less thing the patient has to worry about,” says Kiser. “The fewer steps, the better the experience.”
But for Kiser, the biggest difference is the relationship.
“Waystar’s team has done this work. They get it. It’s not just a vendor — it’s a partner who listens, adapts, and makes things better for our teams and our patients.”
See how you can simplify your processes and support your patients with Waystar.
