Prior to implementing Waystar, Proliance did not have have a revenue cycle partner and the organization was mired in ineffecient manual processes. A single FTE was responsible for submitting claims by going direct to the payers or using plug-ins that created a disparate workflow to manage the high volumes. Proliance had no rejection management capabilities—no claim scrubbing, rejection updates or responses from payers. They also faced a looming Medicare deadline at the end of 2020 which would prevent them from being able to submit directly.
![White detailed sand stone texture](https://www.waystar.com/wp-content/uploads/2019/03/Waystar_blog.jpg)
![Extra Grunge Rusty Pattern Background, vignetted](https://www.waystar.com/wp-content/uploads/2020/03/Waystar_newsletter.jpg)
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