At Advocate Health, tackling payer complexity is about more than efficiency — it’s about protecting patients from surprise bills and ensuring access to care. By partnering with Waystar, Advocate is transforming Financial Clearance processes with AI-driven automation.
Clearing the way forward with smarter authorizations
“With payer policies changing constantly, we needed a solution that could keep pace,” says Jonathan Johnson, Associate Vice President of Pre-Arrival Services at Advocate Health. “Waystar has proven to be one of those vendors in the fight with us.”
Advocate turned to Waystar’s Authorization Manager to surface payer policy issues early and reduce costly denials. The health system also implemented new APIs within Auth Accelerate, achieving a 90% touchless rate.
“To see AI running in the background to make that happen gives us hope we can get there with other payers,” Johnson says.
Innovation fueled by partnership
Through close collaboration — including participation in Waystar’s Early Adopter Program — Advocate ensures product development addresses real-world provider needs. And beyond technology, Johnson says, the relationship is what matters most.
“Our Waystar support team has always been absolutely fantastic. Every implementation has challenges, but what’s most important is how we respond together — and Waystar has always been there.”
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