Proliance Surgeons way forward
As a large, multi-specialty surgical group with more than 400 providers and 90+ locations, Proliance undertook a major transformation in 2024 — shifting from a decentralized billing model to a fully centralized operation. The goal: scale efficiently, reduce denial burden, and accelerate cash flow across the enterprise.
Minimize effort + maximize efficiency
Rachel Johnson, Revenue Cycle Director from Proliance shares that centralizing their billing operations was a huge lift, and they needed technology that could scale with them. With Waystar, Proliance built a foundation that could support rapid growth, remote teams, and high denial complexity — all while minimizing manual effort.
Proactive workflows. Faster denial resolution.
Proliance uses Waystar on the front line of its revenue cycle — resolving rejections, managing denials, and submitting appeals proactively. In a high-denial environment driven by prior authorization and medical records requests, this approach has been critical.
With Waystar, Proliance has seen meaningful results across denial recovery and cash flow performance:
- 71% increase in denial recovery across top three accounts (from 17.4% to nearly 30%)
- 40% reduction in payments from aged claims over 120 days
- Lower overall denial rate, despite a high-denial surgical mix
The Proliance team shared that these improvements represent millions of dollars and faster reimbursement across the organization.
Scalable tools for a remote, growing workforce
As Proliance more than tripled its centralized billing team, Waystar enabled consistent workflows, standardized training, and scalable denial management across a fully remote workforce. Built-in custom appeal letter creation, mailing, faxing, and portal-ready PDFs help teams work efficiently from anywhere.
“The ability to have Waystar make appeal packages…has been immensely helpful for our team that works remotely,” Johnson shared.
Trusted partnership. Meaningful results.
By standardizing custom denial workflows with Waystar, Proliance minimized effort, maximized efficiency, and delivered measurable financial impact — all while scaling a remote workforce with confidence.
Learn how Waystar can help you scale effectively and recover revenue faster.
