Infirmary Health’s way forward
As Alabama’s largest non-governmental health system, Infirmary Health needed greater visibility, better scalability, and a more proactive way to ensure documentation accuracy. With Waystar, the organization has transformed its CDI workflows, improved provider engagement, and strengthened financial performance across the enterprise.
Smarter visibility. Stronger revenue integrity.
Waystar’s Prebill Review gives Infirmary Health real-time insight into documentation accuracy before claims are submitted — helping the team capture missed acuity, prevent leakage, and protect appropriate reimbursement.
“Prebill enables us to capture the revenue we deserve before the claim goes out,” says Mary Murray Moss, Executive Director of Finance. “We now have visibility into charts we never reviewed and can ensure documentation truly reflects the patient in the bed.”
Waystar’s AI-powered workflows have also helped Infirmary Health scale CDI impact without increasing headcount. Results include a 40% lift in financial impact, 182% increase in query rate, 9x faster provider response times, and a 99% provider response rate.
Better workflows. Better provider engagement.
With mobile-enabled querying, providers can respond during rounding — reducing friction and giving time back to patient care.
“We wanted to meet providers where they were. Waystar let them respond at their fingertips,” Moss says.
Learn how you can elevate CDI performance and revenue integrity with Waystar.
