Erlanger Health’s way forward
For Erlanger Health, improving cash flow and gaining clearer operational insight are top priorities. With Waystar, the organization now has the data, predictive analytics, and automation needed to keep its revenue cycle moving efficiently.
“The biggest win with Waystar is the data and expediting cash,” says Misty Brackett, Vice President of Revenue Cycle. “Cash is king — it’s what keeps the organization running. Having a partner who can predict what’s coming helps us stay ahead of the game.”
Automation that elevates performance
Using Waystar’s AI-powered software, the health system eliminates manual tasks, reduces errors, and gains the visibility needed to stay ahead in an increasingly complex revenue cycle environment. With Waystar’s automated workflows, the organization is eliminating manual steps and improving accuracy across the revenue cycle.
“By completely automating, you’re removing human error and the possibility of mistakes,” shares VP of Revenue Cycle. Misty Brackett. “Now my team can be reallocated or work by exception — we’re using our time far more effectively.”
Waystar’s analytics tools also help Erlanger stay proactive rather than reactive.
“Having data — and a partner that helps us predict, analyze, and stay ahead of the game — is a game changer for us.”
The power of unified data + EHR integration
Before Waystar, Erlanger struggled with fragmented data coming from multiple sources within their EHR. Waystar’s deep integration capabilities changed that.
“It’s hard to get data out of Epic when it’s coming from so many places — and our team pulling data doesn’t always understand revenue cycle,” Brackett notes. “Waystar keeps everything inside Epic. Waystar’s our single source of truth, and all my information is in one place.”
Gaining a truly supportive partnership
Switching from their previous vendor to Waystar made an immediate impact.
“With our old clearinghouse, I didn’t even know who to contact when issues came up,” Brackett explains. “With Waystar, I have a direct relationship with my client success manager. If I need anything, I know exactly who to go to — someone is always there to support me.”
Discover how Waystar’s end-to-end revenue cycle solutions can help your organization work smarter.
