Laura Canzano

Laura Canzano serves as Executive Vice President of Client Experience at Waystar, where she leads the technical support, enrollment, solution adoption, learning and development, client relations, and partner experience organizations.

With more than 30 years of healthcare industry experience, Laura is dedicated to delivering exceptional customer experiences that drive client success. She has a proven track record of building and leading award-winning client service organizations, consistently achieving client satisfaction rates exceeding 95% and Net Promoter Scores as high as 71.

Since joining the company in 2002, Laura has played a pivotal role in shaping Waystar’s client experience strategy. During her tenure with Navicure, a predecessor to Waystar, she founded the Client Experience organization with a vision of creating a world-class team of client service professionals focused on delivering measurable value throughout clients’ journeys.

Prior to joining Waystar, Laura spent six years with NDC Health’s Provider Healthcare Transaction Group, where she progressed through a series of leadership roles, ultimately overseeing client support departments.

Throughout her career, Laura has remained committed to fostering client-centric cultures, developing strong leaders, and building scalable service organizations that create lasting partnerships and exceptional customer outcomes.

Laura earned a Bachelor of Arts degree in Human Development and Family Studies from Samford University.