University Hospitals, a nationally recognized health system based in Cleveland, Ohio, leverages Waystar’s software to simplify revenue cycle processes and improve the patient financial experience.
Efficiency with impact: Smarter workflows + stronger patient experience
With Waystar’s integration with their Epic EHR system, University Hospitals’ team gained a one-stop shop for eligibility, claims, and data.
Waystar streamlines collections by eliminating the need to toggle between systems, says Griffin, simplifying the collections process so the health system maxmizes revenue.
“Once we moved over to Waystar, it’s all in one system,” shares Lisa Griffin, Chief Consumer Officer at University Hospitals. “It’s all in our EMR. It makes it easy, and it’s easy to collect.”
Real-time eligibility has been a “game changer,” enabling staff to confirm coverage up front, says Griffin.
“Patients just show up, but with Waystar, we have all the capabilities to know that the patient has valid insurance right up front,” says Griffin. “That alone helps us navigate financial complexities, being able to have the right type of conversations with patients up front.”
Gaining a trusted partner
Through it all, Waystar has remained more than a technology vendor — Waystar is a trusted partner that truly cares, says Griffin, recalling how the Waystar team responded when her father passed away.
“My dad died, and the reach out from Waystar was something that I’ll never forget. They cared about me as a person.”
“People look at vendors as these machines or this product,” Griffin continues. “But our partnership is a human connection, a partnership of which I’ve not experienced before now. Healthcare is for humans, and so is Waystar.”
Learn how you can simplify healthcare payments for your organization with Waystar.
