SCA Health’s way forward
For SCA Health, creating a more connected and efficient revenue cycle strategy has remained essential to supporting operational performance and reducing complexity across teams. As the organization continues to optimize workflows, leaders focus on simplifying technology, improving visibility, and creating a more seamless experience for teammates managing accounts across the revenue cycle.
By leveraging Waystar’s revenue cycle management platform, SCA Health has consolidated multiple systems into a single, connected experience — helping teams work more efficiently with greater consistency and confidence.
One platform. Stronger performance.
Before implementing Waystar’s end-to-end platform, SCA Health teams relied on multiple disconnected systems and logins across the revenue cycle. Today, a unified platform has improved coordination across processes, helping teams move faster, simplifying adoption, and resolving accounts more effectively.
“The team doesn’t have to be in and out of different systems,” says Terry Kirby, senior director of Optimization for Revenue Cycle at SCA Health. “Everything works seamlessly together. The ROI on it is just huge.”
With integrated workflows across claims and denials management, SCA Health has strengthened operational efficiency while reducing administrative friction across ambulatory surgery center operations.
The organization has also improved data oversight by consolidating systems and reducing the number of environments where sensitive information is stored — supporting a more streamlined approach to operational risk management.
Advancing denials management with AI innovation
As SCA Health continues building a forward-looking revenue cycle strategy, the organization is exploring new opportunities to improve denial workflows and accelerate account resolution through automation.
With Waystar AltitudeAI™, SCA Health plans to strengthen the consistency and efficiency of denial and appeal letter workflows while advancing a more connected patient financial experience.
“Waystar is a huge part of our processes to see what’s on the runway, what the plan is, and what innovations are planned for the future,” Kirby says.
By partnering closely with Waystar, SCA Health continues aligning innovation with long-term operational goals — helping teams improve efficiency, simplify workflows, and drive stronger revenue cycle outcomes across the organization.
Learn how Waystar helps healthcare organizations simplify revenue cycle operations, improve automation, and strengthen financial performance.
