Prisma Health’s way forward
For Prisma Health, keeping pace with constant payer and patient change is critical to avoiding delays in care. With Waystar, the organization is using real-time communication and automation to stay ahead — improving efficiency across patient access.
“Our payers and insurance companies are changing the game. Our patients are changing the game and what they’re willing to accept and not accept,” says April Pierce, Director of Patient Access. “So staying in front of those changes is really important to us so that we don’t delay care for our patients. Partnering with Waystar, it is real time and that improves communication.”
Real-time insights. Faster authorizations.
Through Waystar’s Auth Accelerate solution within Waystar Authorization Manager, Prisma Health is transforming authorization workflows with API-driven automation and real-time collaboration.
After piloting the technology, results include:
- Nearly 2,000 authorization transactions processed monthly
- 80–85% returned authorized with no manual intervention
“It’s eliminated some of the mundane activity and allows our team to focus on more complex work,” Pierce says.
Scaling smarter with automation
As Prisma Health continues to grow, Waystar enables the team to scale without increasing headcount — reallocating staff to higher-value tasks that directly support patient care.
“We’re not playing defense — we’re playing offense,” says Pierce.
Learn how Waystar helps healthcare organizations streamline patient access and stay ahead of change.
