THE PATIENT PAYMENTS PLAYBOOK
10 ways to win on revenue + experience
Patient collections make up more of a provider’s revenue than ever before. However, many organizations struggle to offer the convenient, e-Commerce payment experience that today’s patients expect. That can lead to canceled treatments, unsatisfied patients, and incomplete — or nonexistent — collections.
Patients first. Payments faster.
This playbook outlines 10 proven strategies healthcare organizations can use to improve collections and reduce friction while creating a better patient financial experience.
What’s inside
Get practical steps to:
- 1 Increase collections before and at POS
- 2 Deliver accurate estimates
- 3 Reduce friction with digital-first billing
- 4 Expand payment plans
- 5 Leverage self-service tools
- 6 Simplify financial assistance workflows
- 7 Support staff with automation and AI
Download playbook
Why patient payments matter more now
Patients want clarity before care. The majority (92%) want to know their expected out-of-pocket costs before treatment, and 81% will more actively pursue care if they know these costs upfront.
This playbook outlines the exact steps your team can take — many in the next 30 days — to improve patient collections and satisfaction simultaneously.
What can Waystar Patient Payments do for you?
Waystar clients see dramatic results, including a:
Fierce Healthcare. Health system revenue heads increasingly turning their attention to patients’ share of the bill. (2026)
HFMA. Address Patient Financial Risk in Pre-Service to Boost Revenue and Earn Loyalty. (Updated 2022)
JAMIA. “It’s a mess sometimes”: patient perspectives on provider responses to healthcare costs, and how informatics interventions can help support cost-sensitive care decisions. (2022)
Waystar. Consumer attitudes toward the price transparency rule. (2020)